Click on "Register New User" and give us your username, password and e-mail. Make sure that you give us a working e-mail otherwise you will not get our delivery/info e-mails. We can guarantee that your e-mail address will not be given to a third party.

Simply choose the correct realm/server and start browsing. Add the items you want to the shopping cart and press 'checkout' to proceed to the payment. PayPal is our primary payment processor (fast, secure and safe). You can also pay by Moneybookers or MuleCredits.

You can use our Live Help system. You can find the "Live Help" button on the left side of the site. It automatically becomes active when one of our admin becomes available. Just push it and you get a popup window where you can talk directly with our people.

Alternatively, you can write us an e-mail via our contact page. To help us to answer faster please provide your order ID. Please always leave the old text body intact in any ongoing correspondence.

All our gold and items are coming from legitimate player controlled in-game activities such as high level monster killing and trading.

We accept Paypal and Skrill (Moneybookers) as the main form of payment (both are fast, secure and safe). You can also pay by phone call and get MuleCredits after your call. If you have MuleCredit points, you can use them for shopping too without spending any hard cash.

In this case Daopay is the best solution for you! Now you can pay by your mobile or your landline phone.

Just click on the DaoPay logo on the right side and follow the instructions

The phone companies charge a lot of money for the transaction and that is why the price is higher. We only receive the price of the credits you get.

We accept any Paypal payments, but we reserve the right to refund any at our discretion. We also reserve the right to get more information about the customer for larger purchases, whenever we feel it necessary.

All of the order has their own ID. You can see the ID of your orders in your profile. To check the status of your order contact us via LiveHelp, telling us the order ID and we will give you an estimated time of arrival (ETA) of your order.

If you haven't sent the payment yet, you can just cancel it and make a new one. If you sent us the payment and it's in progress, you can't change it or delete it. Before you place an order, check all items and the realm of your game.

LiveHelp is a chat addon in our site and you can talk with us in real time. Our LiveHelp is online about 20 hours a day, no matter if it's Christmas or Easter, we will be online!

After you logged in you can click on the LiveHelp icon on the left side and it'll open a pop-up window. The LiveHelp is a simple chat addon, there is a line at the bottom of the window, there you can type your message and send it by pressing Enter.

You can ask about the status of your pending order, help with any problems you met during ordering, we can also help you with ingame questions and give you hints for the games you play. Of course there are some games we don't know well but in most of the games we are selling we can help you out by answering your questions. We cannot help with questing/treasure hunting.

MuleCredit is a fictional currency that we created to make our pricing and gift system more transparent to our customers, and at the same time make the administration easier for us. It will also allow us to to add even more payment options to the shop later.

You can find your MuleCredit balance and transaction history in your profile page.

You get free MuleCredit points for every completed order you make on our site, paying by phone or inviting friends.

After you filled your shopping cart proceed to check out and when you have to choose between payment methods scroll down to find an "MC card". Click on it, enter your password and you are done.

If you invite your friends you will get 5% extra Mulecredit after their purchases so you can incrase your MuleCredit balance without spending your real money. The more buddies you have and the more they spend the more you will earn.

As many as you want.

The nickname of your friend will appear on the invitation list right after he finishes the registration process. He needs to register on the site and confirm his e-mail address then you can see his nickname on your list.

You get extra MuleCredits if one of them make a purchase on the site. So they should be active on the site.

You can see this list in your profile under the INVITATION link.

In your profile you can check your MuleCredit transactions and there you can see the username of your friends and the amount of MuleCredits you got after their purchases.

We will create a new account with a new character that carries the items. When this is done we will e-mail you the account name and password. Then you can transfer the items to your characters of choice. We can also help you with that so you don't have to risk the losing of your items by connection issues. If you lose items while transferring we can not be held responsible and will not replace them. Alternatively, you can tell us your account name and password so we can mule for you.

Unless further verification is needed we will deliver within 24 hours. 90% of our orders are delivered within 1-4 hours.

Reply to the order notification and state that you haven't received items or login information yet. Make sure to provide us with the order ID that was provided in the automatic e-mail sent to you for tracking purposes. The most common problem is that the buyer has a full mail box or spam filter settings block our delivery e-mail.

If you feel insecure about transferring on your own you can contact us via our LiveHelp and we will do everything to help you. This is the safest way to transfer your ordered items. We can't take responsibility after we delivered the items because of connection issues, personal reasons or so).

Items that only can be used by a certain character class have this clearly stated in the item description.

Unperm is just a nicer way of saying "duped". If an item is said to be "duped", this means that it has been duplicated, or copied. In the past there have existed exploits in the Diablo 2 game that allowed players to copy items. Blizzard wittingly added a scan to check for these illegitimate items and delete them. There are ways to reduce the likelihood of your items being deleted by the Scan but no method is 100% safe. MuleFactory cannot offer replacements for lost unperm items. The upside to duped items is that they are usually many times cheaper than their legit counterparts. A legit 40ed/15ias jewel might be worth upwards of $50, but a duped one could go for as little as $4.00. Most players feel that the price savings in duped items outweighs the risk.

1. Don't carry duped items around with you from game to game. Keep them on a character you don't often use until you're ready to use them.
2. Trade-Cancel ("perm method"emotions immediately before you leave every game. Opening a trade screen with another player and closing it will remove deletion flags from your items. Deletion flags may be reapplied to your item if you do not leave immediately after opening and closing the trade screen.
3. If your duped item is a Rune or Jewel, simply put it in a socket. It will be forever permanent and as good as legit, whether it's duped or not.

Definitely! If you don't see the item you want, just send us an e-mail or ask our representatives via LiveHelp. We have tons of items in our inventory. Chances are we've got what you're looking for. If you need a special item like a perfect runeword or any trophies, we will find one for you. You can contact us for rare items too.

No. Items are not interchangeable between realms. A Hardcore character cannot use Softcore items and vice versa. USWest Characters cannot use USEast or Europe items, Ladder characters cannot use non-Ladder items, Classic characters cannot use Expansion items. A character may only use items that exist on the same realm as it does. While you're shopping, make sure that you are ordering items for the appropriate realm. If you don't know which realm your character is on, please contact us and we'll be glad to help you figure it out.

Check the status of the live help. If it is online, you can get your Guild Wars items right after the purchase. You just have to contact us this way, telling your order ID. Our Guild Wars delivery always takes place in the Great Temple of Balthazar (Europe, French District-1). We have two different methods of the delivery, depending on the items you bought.

1. We ask you to trade through trade window. You always have to give us something in return.
2. You should accept the invitation of our character, then we will leave the town and the items will be dropped on the floor.

Never talk ingame! Always contact us via Livehelp and we can talk there.

If our livehelp is offline we will mail you in 2-3 hours about the delivering of your order.

We are going to give the platinum through trade window. The maximum amount you can get with one trade is 100k. You have to give us something in return, so we can fake the trading. The items will be given back to you after the delivery.

We are going to invite you, you should accept the party invitation and we will go out of the Great Temple of Balthazar to the Isle of the Nameless. We will drop the items you ordered, you pick them up and we can disband the party.

We will send you an email as soon as your order is ready to be delivered. After that we meet ingame, we give you the items through trade window, you have to give us something in return so we can trade safe. Please note that we can't take responsiblity for the items after you received them.Never talk ingame! Always contact us via Livehelp and we can talk here.

Our Last Chaos delivery always takes place in Juno. We will trade via trade window. You always have to fill the trade window with unneeded items.

The delivery time depends on the current stock but you will receive your ordered items within 24 hours for sure.

Of course there is. Just send us an e-mail with the server and the exact item name you are looking for and we try to get it. The price of the item will be sent to you in e-mail as well.

We will send you an e-mail as soon as your order is ready to be delivered. We are able to deliver the Adena face to face in Aden/Talking Island Village. Always give us something unneeded in return. Please note that we can't take responsibility for the items once you received them. Please never talk ingame! Always contact us via Livehelp if you have questions about the delivery process and we can talk there instead of ingame chat.

The delivery time depends on the current stock but you will receive your ordered items within 24 hours for sure.