F.A.Q.

Basics

How do I register on Mulefactory.com?
Click on "Register" button and give us your username, password and e-mail. Make sure that you give us a valid email address, otherwise you will not get our delivery/info emails. We guarantee that your email address will not be given to a third party.
How do I sign in using my Facebook account?
Click on the "Login with Facebook" button, which is found in the top right navigation bar. If you haven't logged in to your Facebook account yet, enter your Facebook account and password in the pop-up window. If you have already logged in to Facebook, simply click on the "Connect" button in the pop-up. The first time you connect, you are asked for your email address.
Does my activity on Mulefactory.com automatically appear on Facebook?
No, it doesn't. We never post updates to your Facebook page.
How do I cancel the connection between my Facebook and Mulefactory.com account?
Sign in to your Facebook acoount, click on the "Account" button in the topleft corner of the screen and select "Application Settings." You will be directed to a page that lists all of the applications you have subscribed to by using Facebook. To remove the connection with your Facebook account, click on the "X" next to the "Connect with Mulefactory.com line.
How do I buy items?
Simply choose the correct realm/server and start browsing. Add the items you want to the shopping cart and press the "checkout" button to continue with payment. PayPal is our primary payment option (fast, secure and safe). You can also pay by Skrill, OkPay, BitPaty or MuleCredits.
How can I contact you?
You can use our Live Help system. You can find the "Live Help" button on the right side of the site. It will automatically be active if one of our admins becomes available. Just click on it and you get a pop-up window where you can talk directly to our staff.

Alternatively, you can write us an email via our contact page. Please provide your order ID in order To help us answer faster. Please leave the old text body intact in any case during an on-going correspondence.
Where do you get your gold and items from?
All our gold and items are from legitimate, player controlled in-game activities, such as high level monster killing and trading.

Using of LiveHelp

What is LiveHelp?
LiveHelp is a chat on our site through which you can talk with us in real time. Our LiveHelp is online about 22 hours a day, no matter if it's Christmas or Easter, we are available online!
How can I talk with you via LiveHelp?
After you logged in, you can click on the LiveHelp button on the right side , which opens a popup window. LiveHelp is a simple chat service, where there is a line at the bottom of the window, there you can type your message and send it by pressing Enter.
Why is it good for me?
You can ask about the status of your pending order, we help you in solving any problems you meet during ordering, and also playing a game, furthermore, we can give you hints for the games you play. Of course, there are some games, which we don't know well but in most of the games we are selling, we can help you out by answering your questions. We cannot help with questing or treasure hunting.

Customer Ranks

Why should I become a VIP member?
The answer is simple, you will automatically get discounts on our whole selection of all games, access to our upcoming VIP selection, and your LiveHelp requests and questions will have higher priority.
How can I become a VIP?
You are promoted to the next VIP level By reaching the goal of each rank. Your current rank depends on the number of your total orders and the money you have spent. every rank has different discounts.
Where can I find my current rank and the peaks?
After you logged in, go to your profile (to find it). There are 5 different ranks: Customer, VIP Bronze, VIP Silver, VIP Gold, and VIP Diamond. Each one is with different perks, you can (also) find them if you move the mouse over the question mark.
What are the perks and discounts for the ranks?
  1. VIP Bronze with 2% discount: At least 10 orders and $1000 spent.
  2. VIP Silver with 3% discount: At least 15 orders and $2000 spent.
  3. VIP Gold with 4% discount: At least 20 orders and $3500 spent.
  4. VIP Diamond with 5% discount: At least 25 orders and $5000 spent.
What else do I get by becoming a VIP?
At the moment, we only have discounts but in the near future we are planning to add a VIP selection that will not be available for "Customer" ranks.
Can I use a coupon and my VIP discount at the same order?
No, you cannot. We are not going to give free coupons worth more than our VIP ranks, that's why you can choose only one type of discount for each use.
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