F.A.Q. - Path of Exile

How do I place my Path of Exile order?
Select Path of Exile from the menu on the left and choose your proper server. Look for the items you would like to receive. By using the search field, you can find the items faster. When you choose the products, they are added to your shopping cart immediately, and the click on the checkout button, which is located under the logout button. At this point, you have to login to your profile at out site, if you have not done that before. You can also use Facebook to login. After logging in, we ask for your character name which can be written into the notes field. After that, you just have to choose from a wide variety of payment methods and complete the purchase.
How do I receive my ordered items?
While you are placing your order, please write your character's name in the "Character name" field.
We'll start working on your order as soon as we get your payment, and you will receive a notification mail from us once your items are ready to be delivered.
After you get the email stating that your order is ready to be delivered, please contact us via LiveHelp where we can discuss the delivery. The transaction always takes place in Lioneye's watch, act 1, normal difficulty.
One of our representatives request you to join his party and we deliver your goods directly. You can give us a random item in return when trading. Any useless item will do.

For security reasons, please do NOT talk in-game, we can continuetalking viaLiveHelp.
How long does the delivery take?
Depending on the amount of ordered items our delivery time varies between 1-12 hours. We always keep Currencies in stock, their delivery time is usually 10 minutes, other items like Unique, Gems and Maps will take a little longer.
If you'd like to get updates about your order, please contact us via LiveHelp.
I can't find the item I'm looking for in your selection. Can I put in a request?
Yes, you can. Just contact us on the Contact page. Let us know the exact item you're looking for as well as the league you play on.
Can you deliver my items on a mule account?
Unfortunately, we can't provide mule accounts. Only direct delivery.
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