F.A.Q. - Payments and orders

Payments

What forms of payment do you accept?
We accept a wide variety of payments, including payments via Paypal, Skrill, OkPay, BitPay and Bank Transfer. We can also accept payments in cryptocurrencies, like Bitcoin, LiteCoin and DogeCoin. Phone call and credit card payments are also acceptable. All of these payment gateways are safe to use. You can find the fees of the different payment methods when checking out. The fee depends on the total amount of payment.
How can I pay with credit or debit card?
It is one of the easiest payment methods and it takes only a minute to pay for your order. When checking out, choose "Credit Card" ( or OkPay )from the possible payment options. After that, you get (re)directed to PayPal / OkPay and you can review the details of your purchase. Click on "Pay with debit or credit card" on the bottom of the login field. Fill in the required forms and simply click on "Pay now". To authorize the transaction PayPal / OkPay asks for your Card Number and its Expiry Date, the Security Code and the Cardholder's Name. All of the information remains confident as you are giving it to a bank and is not shared with us.
How can I pay with Bitcoin?
Assuming that you already have Bitcoin wallet, you are able to pay with this method. When checking out, select BitPay from the payment options and you get (re)directed to the page where you can complete the payment. It is very important to send the exact same amount of money that your order costs, otherwise your order will not come through automatically, which means that delay may occur during the delivery as we have to handle your payment manually.
Why should I choose Bitcoin?
Bitpay is also a secure way to pay for your order just like Skrill and Paypal but these banks have higher fees when sending money. Bitpay is the cheapest one, so you can save more money by choosing this method.
payments by PayPal payments by Skrill (Moneybookers) payments by OkPay
payments by BitPay (Bitcoin) Phone payments by OkPay Bank transfers by OkPay

Other E-currencies
Cryptocurrencies
Bank transfers
Phone
Creditcards

Orders

How can I track my orders?
All of the orders have their own ID number. You can see the ID number of your orders in your profile. If you would like to check the status of your order, contact us via LiveHelp, by telling us the order ID, and we will give you an estimated time of arrival (ETA) of your order.
If I make a mistake with my order, can I fix it?
If you haven't finished the payment yet, you can easily cancel the order and make a new one. If you have already finished the payment, which is in progress, you can't change or delete it. Check all items and the realm of your game before placing an order.

Verification

Why do I have to verify myself?
We take care of our customers, and the verification process is only needed for your security. By this method, we can avoid that someone else is spending your money without your permission. Of course we never give out your personal information to third parties, , which are safe with us. If there is a scam treatment going on, we keep the right to give out your information to the competent authorities to defend your money. Here you can read more about scam and privacy policy.
How does the text verification work?
We send you a text message to your mobile phone with a verification code, which is a random sequence of 4-6 numbers. When you receive the text message, you just have to tell us these numbers via LiveHelp, and your order will be delivered. If we cannot get in touch with each other in text message, we will call you on the phone. This call takes about 10 seconds where you have to tell us the secret word, which is given to you via LiveHelp. we Rarely need any further verification. The details about those processes are told via emails.

Refund policy

I changed my mind after I had paid and now I want to purchase something else, what can I do?
In this case, we can refund the value of your order in Mulecredits, and you can place a new order. This type of refund is instant therefore it will not take more than a few seconds to be done. You should contact our LiveHelp to receive a refund.
I placed an order but I do not need the items I ordered, what can I do?
We can only refund in Mulecredits which can be spent later. We cannot provide the opportunity of refunding money. please contact our LiveHelp in order to solve the problem.
The elapsed time of my order has hit the deadline, what can I do?
We refund the price of the undelivered orders in 4-5 days. If the elapsed time of your order has hit the deadline and you do not wish to wait for the automatic refund, you can contact us via LiveHelp to speed up this process. We can only refund the undelivered items in Mulecredits exclusively.
I will not be able to pick up my order, what can I do?
In this case, we will automatically refund your order in Mulecredits after 4-5 days, and you can spend them on whatever you want for future use. You do not need to contact our LiveHelp to receive an automatic refund.
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