How do I use the Help Center?
The Help Center is our main way to handle cases or establish the delivery if it needs you to be online.
It can be found on the right side of our page. Once you have opened it you can find several topics which helps you solve any issues that you may encounter. There is also a "Live Help" option in our Help Center which can be used to contact us in a real time chat. Our LiveHelp is online 24 hours a day, no matter if it's Christmas or New Year's Eve, we are available online! The usage of the Livehelp requires some informations to be filled regarding your order. This to required to make sure your case is going to be forwarded to the correct person who will handle with care.
Opening a ticket is simple and easy and we respond in about 1-2 hours. Simply click on the option which specifies your case the best and fill out the required informations. This is a great way to modify or cancel an order.
Still have question about this topic: How do I use the Help Center?
More articles in this topic
- How do I register on Mulefactory.com?
- How do I sign in using my Facebook account?
- How do I unlink my Facebook and Mulefactory.com account?
- How do place my order?
- How do I use the Help Center?
- Where do you get your gold and items from?
- What is Livehelp and how do I use it?
- Why is Livehelp useful for me?
- I would like to cancel my order, what can I do?
- Does my activity on Mulefactory.com automatically appear on Facebook?
- Why should I become a VIP member?
- How can I become a VIP?
- Where can I find my current rank and the peaks?
- What are the perks and discounts for the ranks?
- Can I use a coupon and my VIP discount at the same order?
- Who and when can access my stored data?
- How do I know what data are you storing about me?
- How do I close my Mulefactory account?
216 122 Customers trust us
Be the part of the most innovative item shop.
Your satisfaction is our number one priority.Why us?
100% Safe payments, guaranteed shipping
Most of our orders are processed in 15 minutes.
We are always here to help. Chat with us in real time.Read more