How do I use the Help Center?

The Help Center is our main way to handle cases or establish the delivery if it needs you to be online.

It can be found on the right side of our page. Once you have opened it you can find several topics which helps you solve any issues that you may encounter. There is also a "Live Help" option in our Help Center which can be used to contact us in a real time chat. Our LiveHelp is online 24 hours a day, no matter if it's Christmas or New Year's Eve, we are available online! The usage of the Livehelp requires some informations to be filled regarding your order. This to required to make sure your case is going to be forwarded to the correct person who will handle with care.

Opening a ticket is simple and easy and we respond in about 1-2 hours. Simply click on the option which specifies your case the best and fill out the required informations. This is a great way to modify or cancel an order.

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