F.A.Q.

Diablo 2

How do I receive the items I have bought?
We create a new account with a new character that carries the ordered Diablo 2 items. After that we send you an email with the name and password of the account. Then you can transfer the items to your chosen characters. We can also help you with that, so you don't have to be afraid of losing your items due to connection issues. If you lose items while transferring, we cannot be held responsible and we will not replace the lost items. Alternatively, you can tell us your account name and password, so we can transfer the items for you.
How long does it take?
We deliver Diablo 2 items within 24 hours. 90% of our orders are delivered within 1-4 hours.
More than 24 hours haved passed and I still haven't got my items, what should I do?
Please contact us through Help center and provide us the order ID, which was given in the automatic email sent you for tracking purposes or can be located in your profile. We will take a look into your Diablo 2 order and see what we can deliver at that moment and what may have cause the delay.
Can I get help with transferring items?
If you feel insecure about transferring on your own you can contact us via our LiveHelp and we will do everything to help you. This is the safest way to transfer your ordered Diablo 2 items. We can't take responsibility after we delivered the items because of connection issues, personal reasons or other reasons).
How do I know whether an item is specified for a certain character class or not?
Diablo 2 items, which can only be used by a certain character class, have this term clearly stated in their item description.
You don't sell the item I'm looking for. Can I put up a request?
Definitely! If you don't see the item you want, just send us an email or ask our representatives via LiveHelp. We have tons of Diablo 2 items in our inventory. It is possible that we have what you're looking for. If you need a special item like a perfect runeword or any trophies, we will try to find one for you. You can contact us for rare items, too.
Can I buy items on one realm and use them on another one?
No, you cannot. Diablo 2 items are not interchangeable between realms. A Hardcore character cannot use Softcore items and vice versa. USWest Characters cannot use USEast or Europe items, Ladder characters cannot use non-Ladder items, Classic characters cannot use Expansion items. A character may only use items that exist on their realm. While you're shopping, make sure that you order items for the appropriate realm. If you don't know on which realm your character is, please contact us and we'll be glad to help you figure it out.
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