Privacy policy and data protection

  • Mulefactory respects your privacy rights and protects all of your personal information provided by you. This document describes how our company treats and stores your personal information.

    By using our site you agree that you have read this Privacy Policy. We reserve the right to edit this document any time in the future so we encourge you to visit this site often. If you have any questions about our Privacy Policy feel free to contact us any time via Live Help or e-mail.

    We use your personal data only for making the required transactions. Every information of our customers will be saved and processed considering the legislation of the European Union.

    There are several pages in our website that may direct you to other websites which do not operate under this Privacy Policy. When you are at any of these websites, the current Privacy Policy no longer applies.

  • By personal information we mean any information about you such as your e-mail address, name, phone number and other official documents you may share with us during our conversations. We don't always need you to send us official documents but when we do it is for security reasons. Our company collects personal information to verify the accuracy of your name in order to screen for fraud. We use your e-mail address only to contact you about your order status. We do not share your personal data nor your e-mail address or ingame contact with any third parties without your explicit consent. We use technical and organisational safety precautions in order to protect your personal data from manipulation, loss, destruction or access to unauthorized people.

    Our company stores all of your information on computers located in a controlled secure facility, which is protected from unauthorized physical or electronic access or use. We protect your privacy and integrity of the information collected by our employees for administrative protocols. Technical safeguards and physical security controls are designed to limit access, to prevent or decent unauthorized access and loss or manipulation of information under its control. Our method of electronic storage is 100% secure.

  • Mulefactory has ZERO TOLERANCE for any case of fraud regarding payments and access or acquisition customer information on their websites. We keep the rights to forward your verification such as telephone number or personal data to PayPal or Skrill for further review if any trouble occurs with your payment (attempt to charge back, unclear payment). Mulefactory aggressively prosecutes to the fullest extent of law against those perpetrators apprehended while conducting fraudulent activities on its website. We work with local, national and international fraud investigation agencies, and employ a variety of electronic and other means to discourage, detect and intercept fraudulent activities.

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