Terms & Conditions Imprint

Terms & conditions

By registering to and purchasing from www.mulefactory.com you agree the terms and conditions laid down in this agreement. From time to time, as we make changes on this (Web) site, we may make changes in this (Terms and Conditions) agreement, and reserve the right to do so. Please check this Statement frequently for changes. Please read the Privacy Policy too.

Service Scope

All services on www.mulefactory.com (MuleFactory) remain sole property of the gaming company (or studio), manufacture and are subject to the afore said companies' Terms of Service and restrictions.

Once MuleFactory has completed delivery of your purchase, transferring and keeping items safe is your sole responsibility. MuleFactory is not accountable for any items lost from, but not limited to, user-errors, hacks, Trojans, account thefts, lags, game drops, rollbacks and patches.

MuleFactory does not provide services for anyone under 18 without the express consent of a parent or legal guardian. Mulefactory reserves the rights to cancel your orders or suspend your account from further purchases whenever the account activity becomes suspicious with a possibility of unauthorized purchase, usage of multiple accounts, abusing our service bonuses (free items), harassing the staff, blackmailing or threatening them. When we detect that your activity has ran counter to the law, we escalate the case to the authorities and prosecute the person at their competent judicial body.

MuleFactory only transfers items made by player controlled in-game activities that doesn't involve any automatization.

When placing an order on MuleFactory, you pay for our time investment, completing the orders which are services with activities like monster killing and trading. The pictures on the website are strictly for demonstration of how the item transferred will going to look like with some exceptions. These pictures remain the property of the game developers and studios and are for information purposes only. Our website and company is not partnered with any game studios whatsoever.

MuleFactory does not provide services for users in New Zealand. Citizens of New Zealand are not allowed to use our website.

Activities and services against a game's Terms of Usage might result in a game account closure.

Account Information

Accuracy and efficacy of all personal contact information provided for account registration and delivery of product is your sole responsibility. MuleFactory is not liable for any unauthorized activity that takes place under your account name and/or password, including, but not restricted to, unauthorized purchases. You are accountable for controlling access to your account at MuleFactory and maintaining the security of your computer.

Limitation of Liability

MuleFactory attempts to be as accurate as possible in describing offered products and services. However, MuleFactory can not guarantee that every product description or other content of thesite is 100% complete, current, or flawless. By placing an order at us,it is up to you to confirm that the received item is a reasonable equivalent to the one represented on the website. If the item is found to be an unreasonable equivalent,then it is your responsibility to contact us within 24 hours of receipt of purchase. If MuleFactory agrees with your assessment, then we will offer upon return of the purchase a replacement item or equivalent dollar credit towards another transaction.

MuleFactory and/or its respective suppliers make no representations about the suitability of the products and related graphics published on this website for any purpose. All such products and related graphics are provided "as it is" without warranty of any kind. MuleFactory and/or its respective suppliers here by disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, adequacy for a particular purpose, title and non-infringement. In no event shall MuleFactory and/or its respective suppliers be liable for any special, indirect or accidental damages or any damages (whatsoever) resulting from loss of use of data or profits, whether in an action of contract, negligence or other fierce action arising from or being in connection with the use or performance of services available from this website.

If you do not wish to receive a part of your order, or refuse to go through the verification that your order may require before it gets delivered, there is an opportunity for refund. It has to be requested through LiveHelp or e-mail at your earliest convenience. The processing of refund requests take 24-48 hours. The value of refund can never exceed the value of the order.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (hereinafter: "Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If you have any other questions before placing an order, please send an email to [email protected]

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